Insights on Healthcare Operations & Leadership
Essays on healthcare operations and leadership, written from inside the work. Myrtle Roy examines access, accountability, workforce performance, and the operational realities that determine whether a health system holds under pressure — drawing on more than two decades from the emergency department floor to multi-site regional leadership, and on the Anchor/Flounder framework that runs through all of it.
Your Documentation Problem Isn't a Documentation Problem
Late charting, copy-forward, contradictory notes. Myrtle Roy on why documentation failures are an operational signal, not a compliance problem — and what the chart is actually telling you.